Operations & Supply Chain Consulting

Operations and Supply Chain Consulting

Fulfill Your Customers to Drive Profit

Getting operations right is key to succeeding in digital commerce.

Our operations management consulting and management services develop strategies and deliver on specialty tasks for ecommerce related to logistics, pricing and forecasting. 

Logistics and Warehousing

We build comprehensive plans that manage logistics from forecast to final delivery. For many of our clients, this means support in managing a 3rd party logistics relationship.

Customer Services

We develop digital commerce customer service protocols that build a positive customer experience and protect your bottom line.

Fulfillment

Managing Fulfillment by Amazon and other retailer-owned shipping programs is critical to developing great experiences for your customers.

Direct Imports

We manage the direct import of products as part of ongoing account management processes.

Counterfeit and Distribution Audits

We use tools including Detail Online and our own auditing processes to assess your brand’s digital shelf across retailers. We support your brand’s integrity by testing and mitigating fraud by counterfeit.

Seasonal Forecasting and Demand

Our forecasting services remove the guesswork to protect your brand from missed sales and keep shoppers happy.

Our Insights

Our group of experts build our clients’ businesses, and provide the industry with key insights from the front lines of retail and digital commerce.

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Let’s Talk

Find out how we can create value for your business and solve your commerce challenges.